The Alerting Engine will help track issues as they occur to help improve driver safety and fleet reliability. Alerts can be configured to track Activity, Idle Times, Speeding, Leaving Zones, Discrete I/O events and Battery Voltage. When an alert occurs, there will be an alert pop up window in GTC along with an e-mail sent to a configurable list of contacts.
The Alerting Engine is used with Zonar GPS enabled fleets for proactive motoring and managing. The Alerting Engine will help track issues as they occur to help improve driver safety and fleet reliability. Alerts can be configured to track Activity, Idle Times, Speeding, Entering and Exiting Zones, Discrete I/O events, Inspections, Battery Voltage, and Panic Button events.
When an alert occurs, there will be an alert pop up window in GTC along with an e-mail sent to a configurable list of contacts.
Prior to creating different alerts, these actions to need to be completed:
From the alerting management screen, click on the "New Config Wizard" to create a new alert. Once in the "Start Config" menu, enter the desired name for the alert configuration and then select the initial priority of the alert. Configuration Types are Basic or JBus. Select Basic to give you all the alerts but the Jbus alerts. Select Jbus to have everything and the JBus alerts which allows you to have an alert sent to you if your asset(s) has a check engine light or stop engine light on, or if the asset triggers their ABS (Anti-Lock Brake System), RSC (Roll Stability Control), and Hard Brake. The JBus alert is only for assets that contain a V2J. Press "Next" to begin the next step "Alert Type".
Select one or more Alert Types by checking the enable box. Configure each of the selected Alert Types and press "Next" to begin the next step "Alert Notification".
Note: Elements on the right side of the alert's box are optional.
The Notification portion of the Alert Engine will give you the option to send notifications after the alert has been updated or resolved, and to control how frequently this particular notification is sent to the alert's contact(s) before the alert is resolved. Press "Next" to begin the next step "Escalation".
After an alert is active for the prescribed amount of time, the priority of the alert will be set to the chosen Escalation level and the contact group selected will receive a notification of the alert's escalation. Once an alert has escalated, the secondary contacts are substituted for the primary contacts, you may also set an optional tertiary level. Press "Next" to begin the next step "Contacts".
Note: You may use the same contacts as primary and secondary, secondary and tertiary, primary and tertiary or all types.
The first list is the pool of users available to be selected as primary contacts, secondary contacts, or tertiary contacts for escalation. To add a user to the current alert, click on the user name in the respective column. To make a user or custom user primary or secondary or tertiary click within the respected box in the "Currently Selected Contacts" pool. To remove a user from the current alert, simply click the 
icon next to their user name. To edit a contact, simply click the 
icon next to their name. Press "Next" to begin the next step "Assets".
To add a contact not associated with a GTC user, click the "Add Custom Contact" Tab then press "Add New". Enter in the contact's information, once completed press "save" to save the new contact.
The Alert may be sent to the user's mobile device by SMS Text Message. SMS Text Message will be a abbreviated version of the alert, limited to 160 character message. To have a user receive the alert as an SMS Text Message click on the icon and enter in their SMS address, then click inside the "Use SMS" box to create a check-mark, once completed press "update" to save the address.
The first list is the pool of assets that are available to be selected for the alert. To assign an asset to the alert, click on the asset in the first selection box. To remove an asset from the current alert, simply click the icon next to the asset in the second selection box. Press "Next" to begin the next step "Review".
Note: Each asset can only be assigned to one alert configuration. If an asset is not in the first pool, the asset most likely has been already assigned to another configuration.
A summary of the six previous steps are presented with the options to return to one of those steps by clicking "Back". Press "Save" to store the Alert Configuration for later use or "Save/Send", which initiates the alert and schedules the parameters to be sent to the HDGPS/V2/V2J units associated with the assets selected for the alert.
This report allows the user to view all alerts that began in the specified time range. There are many filters which can be used to limit the data displayed, for instance, the "Type" filter limits your results to only alerts of the selected style. The "Attribute Filter" drop down allows you to see only alerts involving assets that qualify for the chosen filter etc. Once the desired results are displayed, click on the alert's '"Details" link to display more in depth information and update forms.
Details Tab will display when the alert was trigged by the asset. It will also provide the location of the asset by map and address.
Logs Tab will display all notifications: Alert Start; Notifications Sent; Alert Update; Alert Escalation; Alert Classification Update; Alert Resolved.
Update Tab resolves the alert selected. Use the "Escalate To" dropdown to manually set the priority level of the alert and enter any relevant information you wish to add to the alert's log in the "Message" field. Check the Resolve Alert box if the alert has been addressed and click the "Update Alert" button to save your changes. Whenever an alert is updated or resolved, the users on the current contact list for that alert will be notified. When an alert is manually escalated, the user group specified in Step 4 of the Alerting Configuration Wizard will be alerted.
To resolve more than one alert, press the "All" column box which will select all the alerts listed, or click the individual alert's "All" column box. Press mass resolve which will bring up a mass resolve message box, then enter in the message field the reason the alerts were resolved. Press "Resolve All" to resolve those specific alerts. Whenever alerts are updated or resolved, the users on the current contact list for that alert will be notified.
